365B1E2AEE2B7906872584A10061E60D Hearing Summary

Mike Dixon, representing the Division of Motor Vehicles (DMV), provided an update to the committee on the division's activities. (Attachment B).

Mr. Dixon provided information about the new vision for the DMV, Always Help. He stated that the division is focused on outstanding customer service, innovation, and dedicated employees.  He noted that driver licenses, driver control, vehicle services, motor vehicle investigations, and applications are the major areas that DMV supports.  The DMV partners with county clerks and is involved in a number of working groups, including DRIVES county governance, financial advisory, voter registration, DMV county trainers, and the county clerk association to carry out its responsiblities.

He contiuned by noting that the DMV recently focused on shorter wait times, online services, formal customer feedback, and efficient use of call service centers and that with the use of online services 80,000 hours related to in-person trips to the DMV have been saved.

Mr. Dixon continued by discussing the DRIVES implementation. He noted that there were challenges with a recent roll out and that report data was changing after reports were run.  He stated that fixes were installed in early October, lessening the time to complete a report.  A call center, technical team, and support team were created to support these issues.

He also stated that the National Motor Vehicle Title Information System was integrated with DRIVES. He noted that initially there was a great deal of work, since the national system was not linked to Colorado in the past.  He stated that there have been some system outages, but that a disaster recovery module was included in recent updates.  He noted that DRIVES is a more modern system that will be updated on a regular basis.

Mr. Dixon responded to questions about the licensing process, including costs for updating DRIVES. There is a contract that specifies an hourly rate. The contract includes 2080 hours per year.  The state needs to find additional DRIVES developers, as there are currently no state employees with this skill set.

In response to a question about DRIVES computer programming related costs, Mr. Dixon stated that there is a contract that specifies an hourly rate and that the contract includes 2,080 hours per year.  He noted that the state needs to find additional DRIVES developers, as there are currently no state employees with this skill set.

Mr. Dixon continued by provideing an update on the Real ID program. He stated Colorado Driver License is Real ID compliant and that the DMV will be communicating with the public.  Colorado must remain compliant, including state-to-state data sharing.

Mr. Dixon provided an update about the dealership registration program.  He stated that the program will be complete by November and that customers will be able to register new vehicles at the dealership.  He also provided an update about the self-service kiosk program.  He continued by discussing group special license plates and noted that 19 nonprofits are currently going through the process for a license plate.

Mr. Dixon responded to questions about the dealership program and stated the DMV is currently working with a donor for funding to implement this program.

Committee discussion ensued about of out-of-state cars registering in Colorado and enforcement provisions.

Committee discussion ensued about foster youth and driver licenses. Mr. Dixon noted that the DMV does not directly manage foster youth and driver licenses.