1D4ADD8CBF8B47F98725872700709C62 Hearing Summary CLICS/CLICS2021A/commsumm.nsf PUBLICBILL SUMMARY For PRESENTATION FROM COLORADO DEPARTMENT OF HEALTH CARE POLICY & FINANCINGINTERIM COMMITTEE TRANSPORTATION LEGISLATION REVIEW COMMITTEEDate Aug 4, 2021 Location Old State Library Presentation from Colorado Department of Health Care Policy & Financing - Committee Discussion Only Attachment Tag File Name Attachment L http://www2.leg.state.co.us/CLICS/CLICS2021A/commsumm.nsf/0/86C26D679C84...$File/21TLRC0804AttachL.pdf?OpenElement 21TLRC0804AttachL.pdf 02:30:02 PM The Department of Health Care Policy & Financing (HCPF) provided a PowerPoint presentation to members (Attachment L). Ryan Dwyer, representing HCPF, talked about a non-emergency medical transportation (NEMT) for handling medical transportation which involves brokers dispatching for a network of transportation providers that do not own their own vehicles. Mr. Dwyer outlined benefits, including uniform administration with a single point of contact, which is helpful for counties so that resources are not used on administration. He indicated that feedback from providers suggested a feeling that the department gave business to bigger organizations and members needing services were confused by the new process, especially since they often had longstanding relationships with providers. Increased call volume, leading to increased hold times as well as delays in processing mileage reimbursements, were discussed. 02:39:09 PM Ryan Dwyer stated that they are exploring options to work on feedback received from customers and indicated that IntelliRide reduced the scope of their services in August, but still provides full services for the original nine-county region. He indicated that dedicated providers are needed for smaller counties and that HCPF is continuing to improve call center wait times and reduce the time for processing mileage reimbursements. He said that feedback is encouraged from members, providers, and advocates. 02:41:01 PM Fee for service organizations and transportation services were discussed, including the return of services since COVID-19. HCPF will look at data related to revenue and trip numbers and provide information to the committee.
